Refund policy

1. General

Due to the perishable nature of our food products, returns are generally not accepted once products have been delivered.

2. Eligible Refund Situations

A refund or replacement may be considered if:

- The product arrives damaged

- An incorrect item is delivered

- The product arrives in compromised condition

3. Reporting an Issue

Customers must report issues within 24 hours of receiving the order.

Please provide your order number and photographs of the product.

4. Resolution

Depending on the situation, buttr may offer:

- Product replacement

- Store credit

- Refund to the original payment method

5. Refund Processing

Refund processing time may vary depending on the payment provider.